The Matrix Online Menu

Guides - Strategies - Tips
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Support Contacts

Please note that U.S. and Canadian Billing and Registration Support is available from 9am to 6pm PST Monday through Friday.
European Billing and Technical Support is available Monday to Friday 9am to 5.30pm (UK Time)

U.S. and Canada

CD Replacement and Warranty (800) USA-SEGA
Billing, Registration, & Cancellation U.S.and Canada (858) 537-0898
Technical/Billling Support
Gameplay Support


CD Replacement and Warranty +44 (0) 208 996 4444
Billing & Registration +44 (0) 845 600 4263
Technical Support +44 (0) 845 600 4263
Gameplay Support

User Agreements and Policies

End User License Agreement Click Here
Terms of Use Agreement Click Here
Privacy Policy Click Here
Guidelines for Player Conduct Click Here